FAQs
Frequently Asked Questions
How quickly will my order ship, and when can I expect delivery?
Most orders leave our warehouse within 1–3 business days, and many ship the same day. Delivery usually takes about 4–7 business days, depending on your location and carrier schedules. If additional time is required, that information will be listed on the product page. We take pride in offering some of the fastest shipping turnaround times in the industry.
Which forms of payment are accepted?
We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. We also support digital wallet payments such as Apple Pay and Google Pay.
What is your return policy?
We provide a 14-day money-back guarantee on all items. You can review the full details of our return policy by visiting the Return Policy link at the bottom of our website.
What if I need to cancel my order?
Orders can be canceled for a full refund if they have not yet shipped. Please reach out to us as soon as possible at support@primesourceequipment.com to request cancellation. Once the order has shipped, it will fall under our 14-day return policy.
What should I do if my order arrives damaged?
Please check your package carefully at the time of delivery. If there are any visible signs of damage, note it on the delivery receipt. If you cannot inspect the contents right away but suspect damage, write “possible damage” when signing. Should your item arrive damaged, send photos of the packaging and product to support@primesourceequipment.com, and we will arrange a replacement or issue compensation.
How do I place an order?
Ordering is simple—just click “Add to Cart” on the product you want, then proceed through checkout by entering your shipping and billing details. You can also order by phone at 866-896-2029. Once your order is placed, you’ll receive a confirmation email right away.
How will I know when my order ships?
After placing your order, you will receive an email confirming your purchase and payment. When your order ships, you’ll be sent a shipping confirmation email with tracking information. In the rare case an item is out of stock, we’ll notify you within one business day.
Will I receive an order confirmation email?
Yes, a confirmation email is automatically sent to the address you provide during checkout. We recommend saving a copy for your records. Please double-check your email address to ensure you receive updates without delay.
Do you charge sales tax?
Our business is registered in the State of Delaware, which does not impose sales tax on purchases. Orders shipped within Delaware will not be charged sales tax.
For orders shipped outside of Delaware, sales tax may be applied based on the destination state’s tax laws and regulations. Any applicable taxes will be calculated at checkout in accordance with the delivery address provided.
Can I make changes to my order after placing it?
Yes, you can request changes before your order has shipped by emailing support@primesourceequipment.com. If there’s a price difference, we’ll either credit your card or issue a separate invoice. For urgent updates, contact us at 866-896-2029 for immediate assistance.